Shipping & Returns
SHIPPING
SHIPPING and Lead Time: - We generally ship via USPS or UPS Ground for larger
items. Rush shipping may be accommodated at extra cost - please contact us prior
to ordering. Most items ship out within 2-5 business days. Any eBay items will
ship as per the individual listing time frame or sooner.
Items available, but not in stock (back ordered), generally ship within 5-10 additional business days but may take longer. We will contact you via email if we are unable to ship within 5 business days of the lead time quoted on the item description page.
We are not responsible for delays or errors made by
delivery companies, including mis-delivery. Some packages will require a
signature for release - please make sure someone will be available to sign for
the package or make arrangements for subsequent drop off or pick up. Unclaimed
packages will be returned to us and will be subject to additional fees for
return or re-delivery.
RETURN & WARRANTY POLICY
ALL UNAUTHORIZED RETURNS MAY RESULT IN DELAYS AND/OR ADDITIONAL FEES.
RETURN REQUEST CLAIM DEADLINES
Shipment Damaged Goods: 48 Hours of Delivery Receipt
- may require up to 1-3 weeks processing by carrier
- Non-Defective Goods: 10 Days
- Defective Goods: 10 Days
- Mis-Shipped Goods: 10 Days
FEES
Non-Defective Items: 15% Re-Stock Fee in Most Cases
Unauthorized, Refused, and Undeliverable Returns
- subject to related shipping and re-stock fees
- may be subject to $10.00 shipping carrier penalty fee
- SPE takes possession of unclaimed, unauthorized product returns after 60 days
RETURNS REQUEST PROCEDURE
We will provide a return address when you request a "return authorization".
Submission Process
All return requests, including non-defective, defective, and damage claims must be submitted via email to SPE at skip@skipspsaexchange.com.
Please allow 1-2 business days for an initial response to newly submitted claim requests. Instructions for necessary customer details are described within the ACCEPTED RETURN REQUESTS section of this policy.
ACCEPTED RETURN REQUESTS
Non-Defective Items Allowed within 10 Days
For delivered Items that involves "buyer remorse" or other non-defective
or non-damaged reasons for return, SPE will accept requests formally submitted
to SPE for final approval. In order to qualify for approval, all non-defective
return requests require items to be in exact
condition as determined by SPE. To submit an ideal
non-defective return request, please describe the reason for non-defective
return: ie product quality concern, purchase elsewhere, etc. ALL RETURN REQUESTS
MUST BE FORMALLY SUBMITTED AND APPROVED PRIOR TO RETURN. A 15% restocking fee is
required for all non-defective returns. Please refer to the "Prohibited
Non-Defective Return Requests" to review merchandise disallowed for returns.
Damaged Merchandise Allowed within 48 Hours
All damaged good claims must be submitted to SPE within 48 hours of original
delivery receipt. Damaged goods qualify as a result of packages being allegedly
disturbed or harmed by the shipping carrier (ie UPS, Fedex, etc). These claims
submitted to SPE must be promptly filed in order to initiate the shipping claims
process. Please allow between 1 to 3 weeks for damage claims to be reviewed and
finalized by the shipping carrier. Required information for damage claim
requests include the following: original packaging material, tracking
information, end recipient contact telephone number, and details describing the
nature of damage. ALL RETURN REQUESTS MUST BE FORMALLY SUBMITTED AND APPROVED
PRIOR TO RETURN.
Mis-Shipped Merchandise Allowed within 10 Days
All shipments involving final delivery of incorrect merchandise should be
submitted to SPE within 10 days of delivery receipt. Mis-shipments qualify as a
result of deliveries for received merchandise that was not originally ordered by
the SPE customer. If mis-shipment return requests are not submitted within 10
days of delivery, claims will be treated as non-defective return requests. ALL
RETURN REQUESTS MUST BE FORMALLY SUBMITTED AND APPROVED PRIOR TO RETURN.
Required information for mis-shipment claim requests include the following:
item number(s) ordered vs. item number(s) received, additional digital
photographs will help expedite claims processing. SPE will furnish return
shipping labels for all incorrectly shipped merchandise.
PROHIBITED NON-DEFECTIVE RETURN REQUESTS
More than 10 Days after Delivery Receipt
All non-defective return requests submitted after 10 days will be subject to
denial by SPE.
